Office Operations Assistant Heart Care

Ascension; Indianapolis (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health coverage

403(b) retirement plan

Paid time off (PTO) and holidays

Tuition assistance (Vocare)

Employee Assistance Program

Parental leave

Adoption assistance

Job summary

Ascension is seeking a Front Desk/Administrative role at the Heart Care department in Indianapolis, IN. The position focuses on patient check-in/out with hospitality and accuracy in recording data, while supporting the clinic’s financial and scheduling processes.

You will verify demographics, insurance information, and secure authorizations, ensuring smooth daily operations and accurate documentation for every patient journey.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Create a seamless patient arrival experience by checking in/out and delivering hospitality.
• Verify demographic and insurance data to ensure accurate patient records from the start.
• Secure necessary insurance authorizations and manage daily co-pays and deposits with precision.
• Schedule appointments and manage medical record requests to keep the team and patients in sync.

Skills

Customer service

Front desk

Education

High School diploma equivalency

Job description

Your future role at a glance

Location: Indianapolis, IN

Facility: Ascension Medical Group Clinic

Department: Heart Care

Schedule: Monday - Friday 8am - 4:30pm

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Create a seamless patient arrival experience by managing the check-in and out process with a focus on hospitality and clinical readiness.
• Lead the accuracy of patient care records by verifying demographic and insurance data to ensure every patient’s journey is documented correctly from the start.
• Support the financial health of the clinic by securing necessary insurance authorizations and managing daily co-payments and deposits with expert precision.
• Orchestrate the clinic’s daily flow by scheduling appointments and managing medical record requests to keep the healthcare team and the patients perfectly in sync.

Education

What minimum requirements you’ll need

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What Additional Preferences We're Seeking

Customer service experience, front office preferred but not necessary

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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