Patient Access and Scheduling Specialist

Indiana University Health; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Indiana University Health at Riley Hospital in Indianapolis seeks a patient‑facing front desk registration specialist to manage check‑in/check‑out, scheduling, and accurate patient data handling. The role emphasizes clear communication and teamwork within a multidisciplinary care setting.

The ideal candidate will verify insurance, assist with demographic updates, and support billing accuracy while delivering friendly, efficient service to patients and families in a fast paced environment.

Qualifications

• High School Diploma or GED required.
• Healthcare setting experience preferred.
• Basic proficiency with Microsoft Office applications.
• Ability to learn and retain medical coding; ICD-10 and CPT coding preferred.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

Responsibilities

• Facilitate patient flow from check-in through check-out in a timely, professional manner.
• Verify insurance coverage and maintain accurate patient demographic information.
• Schedule appointments and manage patient registration activities.
• Communicate effectively with patients, providers, and multidisciplinary team members.
• Answer incoming calls and direct patients and visitors appropriately.
• Collect and validate information to support accurate billing, reimbursement, and clinical outcomes.
• Explain department policies, charges, and payment requirements to patients.

Skills

Multitasking

Customer service

Communication

Team collaboration

Microsoft Office

Scheduling workflows

Insurance verification

Medical terminology

ICD-10 CPT knowledge

Education

High School Diploma or GED

Tools

Cerner

Scheduling workflows

Job description

Indiana University Health at Riley Hospital in Indianapolis seeks a patient‑facing front desk registration specialist to manage check‑in/check‑out, scheduling, and accurate patient data handling. The role emphasizes clear communication and teamwork within a multidisciplinary care setting.

The ideal candidate will verify insurance, assist with demographic updates, and support billing accuracy while delivering friendly, efficient service to patients and families in a fast paced environment.