Patient Access & Front Desk Specialist

Indiana Regional Medical Center; Indiana (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Indiana Regional Medical Center is seeking a friendly front desk receptionist to warmly greet and register patients and visitors, determine needs and coordinate care pathways. You will handle insurance verification, collect copays, manage records, and route calls and messages to the appropriate teams to ensure smooth patient flow.

In this role you will schedule appointments, review forms for accuracy, and maintain a clean front desk area while adhering to HIPAA guidelines and privacy policies.

Responsibilities

• Greet and register incoming patients and visitors in a prompt and pleasant manner
• Review forms for correctness and process patient registration documents
• Collect and verify personal and financial information (insurance cards, driver’s license, etc.)
• Run insurance verification/eligibility on every patient
• Provide reminders and handle insurance eligibility alerts
• Collect payments and issue receipts
• Retrieve and manage messages from answering service/voicemail
• Answer phones and route calls to the appropriate party
• Schedule patient appointments according to provider protocol
• Maintain copays and cash logs and receipts
• Forward medical record requests to HIM and ensure timely processing
• Monitor patient reminder system and follow up on cancellations or reschedules
• Adhere to HIPAA and confidentiality rules when sharing information
• Accept mail and deliveries per policy
• Maintain sterile techniques and universal precautions when handling specimens
• Provide supplies lists to lead/manager
• Keep front desk and waiting area orderly and clean
• Retrieve faxes daily
• Obtain prior authorizations as required by insurance for tests and procedures
• Travel to other IPG offices to cover front desk as needed

Job description

Indiana Regional Medical Center is seeking a friendly front desk receptionist to warmly greet and register patients and visitors, determine needs and coordinate care pathways. You will handle insurance verification, collect copays, manage records, and route calls and messages to the appropriate teams to ensure smooth patient flow.

In this role you will schedule appointments, review forms for accuracy, and maintain a clean front desk area while adhering to HIPAA guidelines and privacy policies.