Patient Experience & Office Coordinator

Medical University of South Carolina; North Charleston (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

The Medical University of South Carolina seeks an on-site Customer Service Clerk to greet patients and families, schedule appointments, and maintain accurate patient records for registration. You will protect confidentiality, verify demographics and insurance, collect co-pays, and support the care team with timely, courteous assistance.

Applicants should have a high school diploma or GED and at least one year of customer service experience. Hospital information systems experience is preferred.

Qualifications

• High school diploma or GED is required.
• At least 1 year of customer service experience is required.
• Experience with hospital information systems or word processing is preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet productivity metrics while performing pre-registration and registration.
• Complete regulatory and compliance forms for visits.
• Verify and collect payments; discuss funding sources and patient reimbursement expectations.
• Provide excellent customer service and support to patients and families.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

The Medical University of South Carolina seeks an on-site Customer Service Clerk to greet patients and families, schedule appointments, and maintain accurate patient records for registration. You will protect confidentiality, verify demographics and insurance, collect co-pays, and support the care team with timely, courteous assistance.

Applicants should have a high school diploma or GED and at least one year of customer service experience. Hospital information systems experience is preferred.