Patient Experience & Scheduling Coordinator

musc; Town of Mount Pleasant (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Medical University of South Carolina seeks a patient access associate to greet patients, collect demographics and insurance data, and manage appointments with focus on accuracy and patient experience.

In this role you will support registration workflows, verify insurance, collect payments and assist families while collaborating with clinicians and care teams in a culturally diverse environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to interpret and apply financial procedures and hospital policies.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Communication

Data entry

Scheduling

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

Medical University of South Carolina seeks a patient access associate to greet patients, collect demographics and insurance data, and manage appointments with focus on accuracy and patient experience.

In this role you will support registration workflows, verify insurance, collect payments and assist families while collaborating with clinicians and care teams in a culturally diverse environment.