Patient Experience Navigator - Eye Care Front Desk

American Vision Partners; Scottsdale (AZ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners is seeking a Patient Service Specialist to be the first point of contact for patients and to gather essential information for visits, delivering an exceptional patient experience.

The role includes greeting patients, managing check-in/out, scheduling clinical and surgical appointments, reviewing consent paperwork, verifying insurance, collecting payments, and maintaining medical records; a fast-paced, high-volume environment is expected.

Qualifications

• High School Diploma or GED required
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills

Responsibilities

• Greeting patients and visitors warmly in person or by telephone
• Checking patients in and out
• Scheduling clinic and surgical appointments including pre- and post-operative
• Reviewing paperwork with patients; consents for procedures
• Verifying insurance and collecting payments
• Maintaining patient medical records

Skills

Detail oriented

Reliable

Multi-tasking

Excellent communication

Education

High School Diploma or GED

Job description

American Vision Partners is seeking a Patient Service Specialist to be the first point of contact for patients and to gather essential information for visits, delivering an exceptional patient experience.

The role includes greeting patients, managing check-in/out, scheduling clinical and surgical appointments, reviewing consent paperwork, verifying insurance, collecting payments, and maintaining medical records; a fast-paced, high-volume environment is expected.