Patient Experience Front Office Specialist

EyeCare Partners; Medina (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact, setting the tone for a world-class Total Patient Experience. The role handles administrative tasks essential for smooth check-in/out and supports patients throughout their visit.

The position requires a friendly, professional demeanor, solid office skills, and the ability to manage multiple tasks while maintaining accuracy and HIPAA compliance. Prior ophthalmology/optometry exposure is a plus.

Qualifications

• Minimum of 1 year in a role interacting with customers/patients.
• Favorable background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Embrace Total Patient Experience to build relationships with patients while delivering great service and support.
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (external and internal) and ensure courteous service at all times.
• Practice urgency with consideration to patient time and doctor schedules.
• Double check insurance authorizations to ensure completion.
• Check out patients and collect correct payments.
• Manage patient flow in the office and communicate to maximize efficiency and customer service.
• Complete daily reconciliations and close day cash drawer.
• Comply with HIPAA and other company policies.
• General office duties as assigned.

Skills

Customer service

Office professionalism

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact, setting the tone for a world-class Total Patient Experience. The role handles administrative tasks essential for smooth check-in/out and supports patients throughout their visit.

The position requires a friendly, professional demeanor, solid office skills, and the ability to manage multiple tasks while maintaining accuracy and HIPAA compliance. Prior ophthalmology/optometry exposure is a plus.