Patient Experience Navigator - Conflict Resolution & Liaison

Cooper University Health Care; Camden (NJ); On-site; USD 40,000 - 66,000; Full time

Job summary

Cooper University Health Care in Camden, NJ is seeking a Patient Relations Specialist to provide expert conflict management and resolution under minimal supervision. You will coordinate patient and family problem resolution, practice active listening, communicate follow-up actions, monitor resolution status, and ensure regulatory compliance.

This role requires 3–5 years of customer service or hospital experience, a High School Diploma or equivalent, and CPXP certification preferred.

Qualifications

• 3–5 years of customer service or hospital experience.
• Experience handling patient complaints and escalation.
• Ability to communicate clearly and de-escalate tense situations.

Responsibilities

• Coordinate patient and family problem resolution and document actions.
• Provide expert guidance on resolving concerns while complying with regulations.
• Maintain professional demeanor in volatile situations and communicate with clinical staff.

Skills

Conflict management

Active listening

Patient relations

Customer service

Education

High School Diploma or Equivalent

Bachelor's degree preferred

CPXP Certification

Job description

Cooper University Health Care in Camden, NJ is seeking a Patient Relations Specialist to provide expert conflict management and resolution under minimal supervision. You will coordinate patient and family problem resolution, practice active listening, communicate follow-up actions, monitor resolution status, and ensure regulatory compliance.

This role requires 3–5 years of customer service or hospital experience, a High School Diploma or equivalent, and CPXP certification preferred.