Patient Experience Navigator

COOPER PEDIATRICS; Camden (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Cooper University Health Care seeks a skilled Patient Relations professional to expertly manage patient and family concerns under minimal supervision. The role emphasizes conflict resolution, de-escalation, and timely documentation, aligning with federal and state regulations.

Collaboration with Risk Management and multiple departments is essential. Experience in customer service (3–5 years) and education requirements highlight a strong foundation in patient experience.

Qualifications

• Experience in customer service, with hospital experience preferred.
• Strong problem-solving and communication skills.
• Ability to document patient issues accurately and timely.

Responsibilities

• Coordinate patient and family problem resolution.
• Practice active listening to identify core issues of dissatisfaction.
• Provide consultations for effective resolution strategies and facilitate dialogue.
• Ensure compliance with patient complaint and grievance regulations.

Skills

Active listening

Conflict management

De-escalation techniques

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Job description

Cooper University Health Care seeks a skilled Patient Relations professional to expertly manage patient and family concerns under minimal supervision. The role emphasizes conflict resolution, de-escalation, and timely documentation, aligning with federal and state regulations.

Collaboration with Risk Management and multiple departments is essential. Experience in customer service (3–5 years) and education requirements highlight a strong foundation in patient experience.