Patient Experience Specialist - Comfort & Service

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Camden, NJ, is seeking a Service Excellence Specialist to ensure patients' comfort and non-clinical needs during their hospital stay. You will conduct Comfort Rounds and connect with patients twice daily to address needs and provide compassionate support.

The role requires at least 2 years of experience in service excellence or a related setting and a High School Diploma (Bachelor's degree preferred).

Qualifications

• 2 years of experience in service excellence or related role.
• Strong interpersonal and communication skills.
• Ability to address patient comfort with compassion.

Responsibilities

• Conduct Comfort Rounds, connecting with patients twice daily to ensure comfort and needs are met.
• Facilitate service needs, addressing comfort concerns, and ensuring timely patient attention.

Skills

Empathy

Communication

Education

High School Diploma

Bachelor's Degree Preferred

Job description

Cooper University Health Care in Camden, NJ, is seeking a Service Excellence Specialist to ensure patients' comfort and non-clinical needs during their hospital stay. You will conduct Comfort Rounds and connect with patients twice daily to address needs and provide compassionate support.

The role requires at least 2 years of experience in service excellence or a related setting and a High School Diploma (Bachelor's degree preferred).