Patient Experience Navigator

SANITAS OF TEXAS LLC; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

SANITAS OF TEXAS LLC is seeking a Patient Representative Coordinator to be the first point of contact for patients and visitors at our Phoenix, AZ site. You will guide pre-visit activities, manage check-in and check-out, handle post-visit follow-up, and maintain accurate, confidential records in line with regulatory standards.

This role requires strong communication, organizational, and problem-solving skills to ensure a welcoming experience and efficient operations for patients, staff, and

Qualifications

• High School Diploma or equivalent.
• 1-3 years in customer-facing roles (healthcare front desk preferred).
• Experience with scheduling, check-in/out, payments, or reservations.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Handle check-in and verify appointment details and insurance.
• Collect co-pays and process patient payments.
• Update demographic and contact information in the system.
• Maintain patient records with confidentiality and accuracy.
• Coordinate with clinical staff to support timely care.
• Respond to patient questions with courtesy and clarity.

Skills

Compassion

Communication

Customer Service

Multitasking

Organization

Computer skills

Education

High School Diploma

Tools

Scheduling systems

POS systems

Job description

SANITAS OF TEXAS LLC is seeking a Patient Representative Coordinator to be the first point of contact for patients and visitors at our Phoenix, AZ site. You will guide pre-visit activities, manage check-in and check-out, handle post-visit follow-up, and maintain accurate, confidential records in line with regulatory standards.

This role requires strong communication, organizational, and problem-solving skills to ensure a welcoming experience and efficient operations for patients, staff, and