Patient Experience & Care Coordination Specialist

SANITAS OF TEXAS LLC; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Coffee station

Snack area

Job summary

Sanitas is seeking a Patient Representative Coordinator in Tempe, AZ to be the first point of contact for patients and visitors. You will support pre-visit planning, check-in, check-out, and post-visit follow-up while maintaining accurate records and protecting confidentiality.

The role requires strong communication, organizational, and problem-solving skills to ensure efficient operations and service excellence in a fast-paced medical center environment.

Qualifications

• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Experience delivering exceptional customer service in a fast-paced setting.
• Familiarity with scheduling, check-in/out, payments, or reservations.
• Able to handle escalations professionally.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and direct to the right department.
• Perform pre-visit planning and verify insurance and PCP details in systems.
• Handle check-in procedures, verify eligibility, collect copays, and update demographics.
• Manage post-visit follow-ups, schedule follow-ups, and document visits and notes.
• Ensure confidentiality of PHI and maintain secure workspace and records.
• Monitor schedules to minimize wait times and enhance patient experience.
• Assist with ordering office supplies and maintain stock as needed.
• Respond to patient questions courteously and participate in team meetings.

Skills

Customer service

Communication

Multitasking

Organization

Education

High School diploma

Tools

Scheduling systems

POS

Office software

Job description

Sanitas is seeking a Patient Representative Coordinator in Tempe, AZ to be the first point of contact for patients and visitors. You will support pre-visit planning, check-in, check-out, and post-visit follow-up while maintaining accurate records and protecting confidentiality.

The role requires strong communication, organizational, and problem-solving skills to ensure efficient operations and service excellence in a fast-paced medical center environment.