Patient Experience Navigator

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Jefferson Health is seeking a Patient Navigator to act as a liaison for patients, coordinating services with physicians and staff, scheduling appointments across departments, and following up to ensure compliance, with emphasis on prompt, courteous treatment.

The role supports the Jefferson Experience and requires strong communication and relationship-building skills within a healthcare setting, including HIPAA privacy adherence.

Qualifications

• Minimum Qualifications 3 years of experience in a medical office.
• Must be able to communicate courteously with patients and/or visitors.
• Leadership skills to include proactivity and problem solving.
• Ability to establish and develop positive and collaborative relationships.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Schedules patients for all visits undergoing future care
• Administers screenings and intake assessments as needed
• Monitor treatment plan adherence
• Triage patient phone calls
• Coordinate inpatient care as needed
• Develop, maintain, update community resource list
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Job description

Jefferson Health is seeking a Patient Navigator to act as a liaison for patients, coordinating services with physicians and staff, scheduling appointments across departments, and following up to ensure compliance, with emphasis on prompt, courteous treatment.

The role supports the Jefferson Experience and requires strong communication and relationship-building skills within a healthcare setting, including HIPAA privacy adherence.