Patient Experience Navigator

Medical University of South Carolina; Camden (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Medical University of South Carolina is seeking a Patient Experience Liaison to work with patients and families to address concerns during treatment. The role collaborates with hospital teams to ensure a positive experience and efficient care planning.

It emphasizes effective communication and problem resolution within a hospital setting. The position supports continuous improvement in patient satisfaction, safety, and service delivery, working 40 hours weekly in a hospital environment.

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited medical assisting program with one year of patient care experience preferred.
• Current BLS certification required.

Responsibilities

• Address patient and family concerns to improve the hospital experience.
• Act as liaison among departments to resolve issues affecting care and service.
• Perform rounding to optimize care plans and disposition.
• Escalate issues to management when needed.

Skills

Patient care

Communication skills

Education

High school diploma or equivalent

Accredited medical assisting program

Job description

Medical University of South Carolina is seeking a Patient Experience Liaison to work with patients and families to address concerns during treatment. The role collaborates with hospital teams to ensure a positive experience and efficient care planning.

It emphasizes effective communication and problem resolution within a hospital setting. The position supports continuous improvement in patient satisfaction, safety, and service delivery, working 40 hours weekly in a hospital environment.