Patient Experience Advocate

MUSC Health; Columbia (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

The Patient Experience Liaison at Medical University of South Carolina focuses on addressing patient and family concerns to enhance their hospital experience. The role interfaces with healthcare teams and administration to resolve issues and improve service delivery.

A strong emphasis on communication, empathy, and advocacy for patient self-determination is required. Responsibilities include rounding, assessing patient concerns, and coordinating with departments to prevent delays while

Qualifications

• Requires high school diploma or equivalent; completion of an accredited medical assisting program preferred.
• Current BLS certification required; CMA/RMA experience preferred.

Responsibilities

• Conduct targeted rounding to optimize care plans and dispositioning.
• Establish rapport with patients and families to learn priorities and communicate findings to the team.
• Respond to complaints and concerns and escalate issues to appropriate staff.
• Coordinate with departments to resolve service delays and inform patients/families of delays.

Skills

Patient communication

Empathy

Customer service

Team collaboration

Education

High school diploma or equivalent

Accredited medical assisting program

Tools

AMT/CCMA certs

BLS certification

AAMA/NHA/NCCT certifications

Job description

The Patient Experience Liaison at Medical University of South Carolina focuses on addressing patient and family concerns to enhance their hospital experience. The role interfaces with healthcare teams and administration to resolve issues and improve service delivery.

A strong emphasis on communication, empathy, and advocacy for patient self-determination is required. Responsibilities include rounding, assessing patient concerns, and coordinating with departments to prevent delays while