Patient Service Representative Clinic

Ascension; Brentwood (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health coverage

403(b) retirement with employer match

Paid time off & holidays

Tuition reimbursement and professional

Employee assistance program

Job summary

Ascension in Brentwood, TN seeks a receptionist/administrative associate to welcome patients, manage scheduling, and handle records requests. The role emphasizes clear communication and accuracy in financial interactions and office operations.

The position requires a high school diploma or equivalent or 1 year of relevant experience, with licensure optional in lieu of education. Full-time days schedule supports a stable, patient‑facing environment within Saint Thomas Medical Partners.

Qualifications

• Provides a warm, professional welcome for visitors and guides them through check-in/out.
• Proactively manages schedules and confirms appointments, handling medical record requests.
• Assists patients with insurance authorizations, precertifications, co-pays, and billing questions with transparency and empathy.

Responsibilities

• Submit daily service charges and reconcile deposits to maintain office financial accuracy.
• Provide essential clerical support to keep the office organized and welcoming.

Skills

Customer service

Scheduling

Records management

Billing support

Education

High School diploma equivalency or 1 year of applicable cumulative job-specific experience

Job description

Your future role at a glance

• Location: Brentwood, TN
• Facility: Saint Thomas Medical Partners
• Specialty: Primary Care
• Schedule: Full-time | Days

How you’ll make an impact in this role

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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