Neurology Patient Services Specialist: Check-In & Scheduling

Ascension; Franklin (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b)

Paid time off and holidays

Tuition reimbursement

Employee Assistance Program

Parental leave

Pet insurance

Job summary

Ascension is seeking an organized administrative professional to warmly welcome visitors at the Saint Thomas Medical Partners Neurology clinic in Franklin, TN. You will guide check-in/out, verify records, and support the clinic with scheduling and patient communications.

Responsibilities include confirming appointments, handling medical record requests, and assisting with insurance authorizations and billing questions with empathy.

Qualifications

• High School diploma equivalency or 1 year of applicable experience.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Skills

Administrative experience

Education

High School equivalency

1 year of job-specific experience

Licensure/certification in lieu

Job description

Ascension is seeking an organized administrative professional to warmly welcome visitors at the Saint Thomas Medical Partners Neurology clinic in Franklin, TN. You will guide check-in/out, verify records, and support the clinic with scheduling and patient communications.

Responsibilities include confirming appointments, handling medical record requests, and assisting with insurance authorizations and billing questions with empathy.