Front Desk Medical Receptionist - Patient-Focused

St Thomas Rheumatology Consultants, PLLC; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

St Thomas Rheumatology Consultants in Nashville is seeking a Front Desk Medical Receptionist to greet patients, schedule appointments, and support the front desk operations of a rheumatology practice.

The ideal candidate should have strong customer service and communication skills, basic administration experience, and the ability to multitask in a busy environment. Associates degree preferred; high school diploma required; experience with EMR systems is a plus.

Qualifications

• Previous medical front desk or healthcare experience preferred.
• Excellent customer service and communication skills.
• Professional telephone etiquette.
• Strong computer and organizational skills.
• Ability to multitask in a busy medical office.
• Attention to detail and accuracy.
• Dependable and punctual.
• Professional appearance and attitude.
• Ability to work well as part of a team.
• Ability to handle difficult or upset patients professionally
• Willingness to learn our EMR and office procedures.

Responsibilities

• Greet and check in patients in a professional and friendly manner.
• Check patients out and schedule follow-up appointments.
• Answer and direct incoming phone calls.
• Schedule new and established patient appointments.
• Verify patient demographics and insurance information.
• Collect copays and outstanding patient balances.
• Assist patients with questions and direct clinical questions to the appropriate staff.
• Scan, upload, and organize medical records and documents.
• Handle incoming faxes and paperwork.
• Maintain accurate patient information in the EMR system.
• Confirm appointments and assist with rescheduling.
• Communicate professionally with patients, providers, pharmacies, and other medical offices.
• Maintain patient confidentiality and follow HIPAA requirements.
• Work closely with medical assistants, nurses, providers, billing, and management.
• Maintain a clean, organized, and professional front desk.
• Follow all office policies and procedures.
• Perform additional front-office duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Attention to detail

Punctuality

Teamwork

Professional appearance

EMR learning

Education

Associates degree

High school diploma

Tools

Microsoft Office Suite

Nextgen EMR

Job description

St Thomas Rheumatology Consultants in Nashville is seeking a Front Desk Medical Receptionist to greet patients, schedule appointments, and support the front desk operations of a rheumatology practice.

The ideal candidate should have strong customer service and communication skills, basic administration experience, and the ability to multitask in a busy environment. Associates degree preferred; high school diploma required; experience with EMR systems is a plus.