Patient Experience Manager - Hospital Food Service

HHS Culinary and Nutrition Solutions, LLC (USA); Toledo (OH); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a compassionate leader to guide the patient ambassador team within a healthcare setting. You will uphold food quality, service, safety, and sanitation for patients, and drive guest-first service across the facility.

You will recruit, train, and coach staff, perform patient rounds, and provide nutrition education to patients and staff, ensuring high patient satisfaction and nourishment throughout each shift.

Qualifications

• Experience leading teams in a service/healthcare setting.
• Strong customer-service orientation with patient focus.
• Ability to train and coach staff and coordinate with multiple departments.

Responsibilities

• Provide leadership to the patient ambassador team to ensure hospitality and quality service.
• Recruit, train, and develop team members; supervise daily operations and rounding.
• Educate patients, families, and staff on nutritional needs and service standards.
• Coordinate food service standards to ensure patient nourisment and satisfaction.
• Implement and manage the patient ambassador program and address service issues promptly.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Proactivity

Team player

Business ethics

Organization

Job description

HHS Culinary and Nutrition Solutions, LLC (USA) seeks a compassionate leader to guide the patient ambassador team within a healthcare setting. You will uphold food quality, service, safety, and sanitation for patients, and drive guest-first service across the facility.

You will recruit, train, and coach staff, perform patient rounds, and provide nutrition education to patients and staff, ensuring high patient satisfaction and nourishment throughout each shift.