Patient Experience Liaison | Front Desk & Feedback Lead

RadNet; Union (NJ); On-site; USD 24,796 - 30,307; Full time

Job summary

RadNet in Union, New Jersey is seeking a Patient Liaison to provide direct assistance to patients and manage feedback. Responsibilities include overseeing front desk operations, addressing patient concerns, and facilitating communication between patients and staff.

The ideal candidate will demonstrate exceptional communication skills, empathy, and professionalism, while being detailed-oriented and flexible. The role offers a pay range of $18.00 - $22.00 per hour.

Qualifications

• Able to handle intense customer-service complaints without issue.
• Willingness to travel to different sites.
• Flexible and not constrained by an hourly position.

Responsibilities

• Act as a Patient Liaison.
• Responsible for all functions in the waiting room.
• Facilitate all patient complaints, feedback, and compliments.

Skills

Detail oriented

Exceptional verbal and nonverbal communication skills

Excellent multi-tasking ability

Strong empathy and compassion

Friendly demeanor

Ability to handle customer service complaints

Professionalism

Job description

RadNet in Union, New Jersey is seeking a Patient Liaison to provide direct assistance to patients and manage feedback. Responsibilities include overseeing front desk operations, addressing patient concerns, and facilitating communication between patients and staff.

The ideal candidate will demonstrate exceptional communication skills, empathy, and professionalism, while being detailed-oriented and flexible. The role offers a pay range of $18.00 - $22.00 per hour.