Lead Medical Receptionist

RadNet; Pasadena (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Accounts

401(k) employer match

Free services at imaging centers

Job summary

RadNet is looking for a Patient Services Team Lead in Pasadena, CA, responsible for leading a team to deliver quality patient care in a friendly and professional manner. You will oversee front-office operations and assist in interviewing potential candidates.

The ideal candidate has 3+ years of experience in a radiology center and excellent communication skills. The role offers competitive pay and comprehensive benefits including medical, dental, and vision coverage.

Qualifications

• 3+ years of experience as a Patient Service Representative within a radiology center.
• Excellent communication, interpersonal, computer, and problem-solving skills.
• Dynamic leadership attributes.

Responsibilities

• Lead a team of employees.
• Provide training and guidance to help each employee reach their full potential.
• Greet incoming patients and visitors and coordinate timely care.

Skills

Effective communication

Interpersonal skills

Problem-solving

Leadership

Education

High school diploma

Job description

RadNet is a leading radiology provider that leverages advanced technology and a commitment to patient care to deliver quality, value, and access across its network. The core of RadNet’s success is its people and a team‑focused environment that encourages continuous learning and growth.

Responsibilities

As a Patient Services Team Lead you will join a dedicated team of professionals focused on delivering quality, value, and access to patient care.

You Will

• Lead a team of employees
• Provide training, inspiration, and guidance to the team to help each employee reach their full potential
• Help coordinate work schedules, oversee front‑office operations, and assist in interviewing potential candidates for front‑office positions, with guidance from the center manager
• Relieve staff for vacation and sick‑time coverage
• Greet incoming patients and visitors in a friendly, service‑oriented manner
• Act as liaison between physicians and patients
• Register patients, obtain insurance and patient information, collect signatures, and ensure completion of necessary documentation
• Verify and update changes in patient, physician, or insurance information to ensure proper billing; collect co‑pays and fees
• Answer phones and schedule patients
• Guide patients through the process, addressing questions and concerns with empathy and clarity
• Notify appropriate team members of patient arrivals and coordinate with back‑office staff for timely care
• Participate in meetings
• Assist in implementing and administering procedures and best practices to streamline center operations
• Lead or participate in projects to support center operations and quality patient care
• Demonstrate competency in safeguarding patient property and patient health information
• Safeguard onsite medications in accordance with company policies, procedures, and legal requirements
• Respect company property, including cash and patient financial information on-site or on patient portals
• Maintain professional behavior toward patients and coworkers, responding to the needs of others
• Show respect for patient boundaries and cultural sensitivities in all interactions
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting
• Establish, nurture, and maintain cooperative working relationships

If You Are

• Passionate about patient care and exercise sound judgement, remaining professional in all situations
• Demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Have a structured work‑approach and can prioritize work in a fast‑paced environment while understanding complex problems

To Ensure Success In This Role, You Must Have

• At least 3+ years of experience as a Patient Service Representative within a radiology center
• High school diploma
• Excellent communication, interpersonal, computer, and problem‑solving skills; ability to build and maintain a strong team environment
• Dynamic and knowledgeable leadership attributes

We Offer

• Comprehensive medical, dental, and vision coverage
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) employer match
• Free services at any of our imaging centers for you and your immediate family

Pay Range: $21.00 – $23.00 per hour