Patient Liaison - Bilingual Spanish

RadNet; Union (NJ); On-site; USD 24,796 - 30,307; Full time

Job summary

RadNet in Union, New Jersey is seeking a Patient Liaison to provide direct assistance to patients and manage feedback. Responsibilities include overseeing front desk operations, addressing patient concerns, and facilitating communication between patients and staff.

The ideal candidate will demonstrate exceptional communication skills, empathy, and professionalism, while being detailed-oriented and flexible. The role offers a pay range of $18.00 - $22.00 per hour.

Qualifications

• Able to handle intense customer-service complaints without issue.
• Willingness to travel to different sites.
• Flexible and not constrained by an hourly position.

Responsibilities

• Act as a Patient Liaison.
• Responsible for all functions in the waiting room.
• Facilitate all patient complaints, feedback, and compliments.

Skills

Detail oriented

Exceptional verbal and nonverbal communication skills

Excellent multi-tasking ability

Strong empathy and compassion

Friendly demeanor

Ability to handle customer service complaints

Professionalism

Job description

Job Summary

The purpose of this position is to provide direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as support the rights, responsibilities, and personal interests of the patient population in general.

Responsibilities

• Patient Liaison.
• Responsible for all functions that take place in the waiting room, including the greeter desk.
• Some authority over PSRs in conjunction with the PSR team lead/manager.
• Communicate deficiencies at the front desk to the front desk manager.
• Carry a transient ThinkPad for scheduling, registration, and system access.
• Act as the primary facilitator for all patient complaints, feedback, and compliments.
• Investigate patient feedback with manager, team lead, and supervisor.
• Communicate between front desk and technologists regarding delays.
• Assist manager with process improvement (office workflow from the patient’s point of view).
• Represent the patients, working on their behalf.
• Follow up in conjunction with the manager.
• Maintain a spreadsheet of all patient feedback in Excel to identify best practices and areas needing improvement.

Qualifications / Expectations

• Detail oriented.
• Extremely professional.
• Willing to put other people’s needs before their own personal needs.
• Friendly demeanor.
• Able to handle intense customer‑service complaints without issue.
• Exceptional verbal and nonverbal communication skills.
• Excellent multi‑tasking ability.
• Creative, innovative, and willing to contribute to the development of the position.
• Willingness to travel to different sites.
• Flexible and not constrained by an hourly position.
• Strong empathy and compassion.
• Patient and calm demeanor.
• Extremely reliable.
• Perseverance, flexibility, openness to new ideas and ways of working, and willingness to educate as well as be educated.
• Ability to work positively and proactively with all people encountered, with a sense of humor and professionalism at all times.

RadNet is an equal employment opportunity employer and treats all applicants and employees fairly and non‑discriminatorily without regard to race, color, religion, sex (including pregnancy), gender, gender‑identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet participates in E‑I9 Verify.

Pay Range: $18.00 - $22.00 per hour.