Patient Liaison - Bilingual Spanish

Hmixray; Union (NJ); On-site; USD 24,796 - 30,307; Full time

Job summary

Hmixray is seeking a Patient Liaison in Union, New Jersey, to assist patients, their families, and staff in resolving concerns and supporting patient rights. This role includes responsibilities for front desk operations, resolving patient feedback, and collecting data for process improvements.

The ideal candidate is detail oriented, professional, and must demonstrate great empathy and communication skills. A flexible schedule and the ability to travel to various sites are essential for this position.

Qualifications

• Extremely professional with a friendly demeanor.
• Ability to handle intense customer service complaints.
• Must be willing to travel to different sites.

Responsibilities

• Provide direct assistance to patients and staff.
• Communicate deficiencies at the front desk to the manager.
• Investigate patient feedback with managers and team leads.

Skills

Detail oriented

Incredible communication skills

Customer service skills

Patience

Empathy

Flexibility

Multi-tasking

Job description

Responsibilities

Patient Liaison

Job Summary

The purpose of this position is to provide direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as support the rights and responsibilities and personal interests of the patient population in general.

Job Function and Responsibility

Responsible for all functions that place in the waiting room itself (greeter desk included). Some authority over the PSR’s in conjunction with the PSR team lead/manager. Responsible for communicating deficiencies at the front desk to front desk manager. Required to carry a transient ThinkPad needed for scheduling, registration, access to systems. Primary facilitator of all patient complaints, feedback, and compliments. The person will investigate patient feedback with manager, team lead supervisor. Responsible for communication between front desk and technologists regarding delays. Assist manager with process improvement (office workflow from patient point of view). This employee is working for and on the behalf of the patient. Responsible for follow-up in conjunction with manager. Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement.

Qualifications/Expectations

Detail oriented. Extremely professional. Willing to put other people’s needs before their own personal needs. Must have a friendly demeanor. Must be able to handle intense customer service complaints without issue. Incredible communication skills (verbal and nonverbal). Able to multi-task. Must be creative, innovative and help in the development of this position. Must be willing to travel to different sites. Person must not be constrained by an hourly position, must be flexible. Must exhibit great empathy and compassion. Must have a great deal of patience along with a calm demeanor. Must be extremely reliable.

Goal

It is imperative that this individual shows perseverance, flexibility, openness to new ideas and ways of working. Have a willingness to educate as well as be educated, demonstrate the ability to work positively and proactively with all people encountered, have a sense of humor and to remain professional at all times and in all situations.

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet does participate in E-I9 Verify.

#PSRMS

Pay Range: $18.00 - $22.00 per hour