Patient Experience Advocate

Hmixray; Union (NJ); On-site; USD 24,796 - 30,307; Full time

Job summary

Hmixray is seeking a Patient Liaison in Union, New Jersey, to assist patients, their families, and staff in resolving concerns and supporting patient rights. This role includes responsibilities for front desk operations, resolving patient feedback, and collecting data for process improvements.

The ideal candidate is detail oriented, professional, and must demonstrate great empathy and communication skills. A flexible schedule and the ability to travel to various sites are essential for this position.

Qualifications

• Extremely professional with a friendly demeanor.
• Ability to handle intense customer service complaints.
• Must be willing to travel to different sites.

Responsibilities

• Provide direct assistance to patients and staff.
• Communicate deficiencies at the front desk to the manager.
• Investigate patient feedback with managers and team leads.

Skills

Detail oriented

Incredible communication skills

Customer service skills

Patience

Empathy

Flexibility

Multi-tasking

Job description

Hmixray is seeking a Patient Liaison in Union, New Jersey, to assist patients, their families, and staff in resolving concerns and supporting patient rights. This role includes responsibilities for front desk operations, resolving patient feedback, and collecting data for process improvements.

The ideal candidate is detail oriented, professional, and must demonstrate great empathy and communication skills. A flexible schedule and the ability to travel to various sites are essential for this position.