Patient Experience Liaison – Healthcare Navigator

Northwestern Medicine; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwestern Medicine in Chicago is seeking a Patient Liaison to oversee the patient experience and coordinate clinic operations. You will support patients and staff, manage scheduling, and facilitate communications to ensure adherence to treatment plans.

The role emphasizes data support, billing coordination, and collaboration with providers, with a focus on compassionate service in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• At least 2 years of healthcare experience.
• Experience in a customer service role.

Responsibilities

• Oversee the service experience for patients and optimize resource use.
• Schedule management to maximize providers, rooms and equipment.
• Communicate with patients and staff to ensure treatment plan compliance.
• Assist with data collection and analysis related to productivity and utilization.
• Facilitate resolution of billing errors and obtain necessary referrals.
• Register patients and coordinate appointment scheduling.
• Provide patient education materials as needed.
• Maintain relationships with patients, providers, departments, and vendors.
• Answer inquiries related to practice operations and follow up on testing and plans.
• Perform other duties as assigned.

Skills

Customer service

Medical terminology

Communication skills

Education

High School Diploma or GED

Bachelor’s degree

Tools

EMR system

Job description

Northwestern Medicine in Chicago is seeking a Patient Liaison to oversee the patient experience and coordinate clinic operations. You will support patients and staff, manage scheduling, and facilitate communications to ensure adherence to treatment plans.

The role emphasizes data support, billing coordination, and collaboration with providers, with a focus on compassionate service in a fast-paced environment.