Patient Experience Leader - Healthcare Service Excellence

Crothall Healthcare; Elmhurst (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Flexible Time Off

Paid Parental Leave

Job summary

Crothall Healthcare in New York is seeking a Patient Experience Manager to coordinate and direct patient experience activities within the assigned system. You will monitor patient satisfaction initiatives, ensuring high client and customer satisfaction and account retention.

Collaborate with hospital leadership to align with policies, drive employee relations, and support financial goals and future growth plans.

Qualifications

• HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
• 2-3 years in-servicing experience in customer service training

Responsibilities

• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
• Maintains and supports client satisfaction at a level that ensures account retention
• Administers required client surveys and responds promptly and effectively
• Monitors and ensures compliance with patient satisfaction initiatives
• Assists in developing patient satisfaction action plans for each account
• Participates in hospital committees related to patient satisfaction
• Ensures compliance with regulatory agencies (CMS, JCAHO)
• Promotes and monitors patient satisfaction progress and related marketing efforts
• Works with on-site management to reach operational goals
• Participates in monthly calls to communicate patient experience updates

Skills

Organizational skills

Coaching

Multi-tasking

Customer service training

Education

HS diploma/GED or equivalent

4 year degree preferred

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare in New York is seeking a Patient Experience Manager to coordinate and direct patient experience activities within the assigned system. You will monitor patient satisfaction initiatives, ensuring high client and customer satisfaction and account retention.

Collaborate with hospital leadership to align with policies, drive employee relations, and support financial goals and future growth plans.