Patient Experience Lead — Healthcare Satisfaction

Compass Group USA; Elmhurst (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group company, seeks a Patient Experience Manager in Elmhurst, NY to coordinate patient experience activities across the system and ensure client satisfaction while supporting account retention and financial goals.

The role partners with on-site management, hospital committees, and staff to implement patient satisfaction initiatives, monitor surveys, and drive continuous improvement through training and reporting.

Qualifications

• HS diploma/GED or equivalent; a 4-year degree is preferred.
• 2–3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3–4 years experience in service-oriented operations.
• Good coaching and on-the-job training skills required.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in Windows-based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Monitors and ensures compliance, progression, and follow-up of patient satisfaction initiatives.
• Assists in developing patient satisfaction action plans to meet each account’s needs.
• Participates in hospital committees related to patient satisfaction and administration.
• Ensures compliance with regulatory agencies (CMS, JCAHO).
• Promotes patient satisfaction progress and related marketing efforts.

Skills

Coaching

Communication

Multi-tasking

Problem solving

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Windows OS

Job description

Crothall Healthcare, a Compass Group company, seeks a Patient Experience Manager in Elmhurst, NY to coordinate patient experience activities across the system and ensure client satisfaction while supporting account retention and financial goals.

The role partners with on-site management, hospital committees, and staff to implement patient satisfaction initiatives, monitor surveys, and drive continuous improvement through training and reporting.