Healthcare Patient Experience Leader

Compass Group USA; New York (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Flexible Time Off

Commuter Benefits

Employee Assistance Program

Job summary

Crothall Healthcare cares for patient experience across hospital systems, coordinating activities and monitoring satisfaction initiatives to drive high client and patient satisfaction. The role ensures compliance with client, government, and division policies while supporting account retention and growth.

You'll collaborate with on-site teams, participate in patient experience committees, and lead development, training, and reporting efforts to optimize satisfaction outcomes and financial goals.

Qualifications

• Minimum HS diploma or GED; a 4-year degree is preferred.
• 2-3 years in-servicing experience in customer service training within healthcare or hospitality.
• Hospitality and healthcare experience preferred.
• Strong coaching and on-the-job training skills are required.

Responsibilities

• Coordinate and direct all patient experience activities within the assigned system.
• Monitor patient satisfaction initiatives and ensure account retention and growth.
• Administer client/customer surveys and respond in a timely and effective manner.
• Ensure compliance with CMS, JCAHO, and other regulatory requirements.
• Develop and monitor patient satisfaction action plans for each account.
• Participate in hospital committees and communicate patient experience updates.
• Prepare patient satisfaction reports and standardize departmental operations.

Skills

Coaching skills

Organizational skills

Attention to detail

Customer service training experience

Education

HS diploma/GED

Bachelors degree preferred

Tools

Microsoft Office Suite

Job description

Crothall Healthcare cares for patient experience across hospital systems, coordinating activities and monitoring satisfaction initiatives to drive high client and patient satisfaction. The role ensures compliance with client, government, and division policies while supporting account retention and growth.

You'll collaborate with on-site teams, participate in patient experience committees, and lead development, training, and reporting efforts to optimize satisfaction outcomes and financial goals.