Patient Experience Leader — Healthcare Relations

UCI Health; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Job summary

UCI Health in Irvine, CA, seeks a dynamic program administrator to oversee patient experience initiatives across locations. The role emphasizes autonomy, deadline-driven follow-up, and collaboration with patients, families, peers, and leadership.

Applicants should bring 4+ years in healthcare, strong analytical and communication skills, HIPAA knowledge, and a customer-service oriented mindset. Willingness to travel within the health system is required.

Qualifications

• 4+ years healthcare setting experience.
• Strong leadership and interpersonal skills with diplomacy.
• Knowledge of HIPAA regulations and patient privacy.
• Excellent analytical, communication and follow-through skills.
• Willing to travel between locations within the health system as needed.

Responsibilities

• Operate with autonomy to manage priorities and meet deadlines.
• Collaborate with patients, families, peers and leadership to resolve issues.
• Maintain professional relationships and facilitate problem resolution.

Skills

Leadership

Interpersonal skills

HIPAA knowledge

Data analysis

Communication

Problem solving

Mobility/Travel

Education

Bachelor’s degree in healthcare administration / related field

Job description

UCI Health in Irvine, CA, seeks a dynamic program administrator to oversee patient experience initiatives across locations. The role emphasizes autonomy, deadline-driven follow-up, and collaboration with patients, families, peers, and leadership.

Applicants should bring 4+ years in healthcare, strong analytical and communication skills, HIPAA knowledge, and a customer-service oriented mindset. Willingness to travel within the health system is required.