Patient Experience & Decedent Affairs Specialist

University-of-California,-Irvin; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Discounts and perks

Job summary

UCI Health in Irvine, CA seeks a Patient Relations professional to enhance patient and family experiences by collaborating with leaders, physicians, staff and volunteers to ensure consistent patient-centered care across hospital services. The role emphasizes planning, implementing, and evaluating hospital-wide patient services programs and addressing sensitive concerns.

Responsibilities include educating on patient rights, interpreting policies, promoting best practices through data analytics,

Qualifications

• Strong skills to resolve patients' issues and deliver quality work.
• Analytical mindset with ability to prioritize in a fast-paced hospital setting.
• Excellent written and verbal communication in English.
• Discretion and confidentiality in handling sensitive information.

Responsibilities

• Coordinate with physicians on death certification and family support.
• Manage tissue donations, autopsies, and timely release of remains.
• Liaise with Coroner's Office, Health Department, and mortuaries.
• Provide training and administrative support to ensure compliance.

Skills

Customer service

Communication

Microsoft Office

Analytical skills

Discretion

Multitasking

Travel readiness

Education

Bachelor's degree and two years relevant experience

Tools

Microsoft Office

Job description

UCI Health in Irvine, CA seeks a Patient Relations professional to enhance patient and family experiences by collaborating with leaders, physicians, staff and volunteers to ensure consistent patient-centered care across hospital services. The role emphasizes planning, implementing, and evaluating hospital-wide patient services programs and addressing sensitive concerns.

Responsibilities include educating on patient rights, interpreting policies, promoting best practices through data analytics,