Patient Experience & Relations Specialist

University of California - Irvine Health; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

University of California - Irvine Health in Irvine, CA seeks a highly autonomous healthcare administrator to manage priorities, follow up on inquiries, and meet deadlines while maintaining professional relationships with patients, families, peers, and leadership to drive effective problem resolution.

The role requires a Bachelor’s in healthcare administration or related field (Master's preferred), strong analytical and communication skills, and the ability to learn new software and navigate a

Qualifications

• Requires strong leadership abilities and interpersonal skills to engage others.
• Knowledge of healthcare regulatory standards (e.g., The Joint Commission, CMS) and their impact on patient complaints and grievances.
• Extensive (4+ years) experience in a healthcare setting.
• Excellent analytical, data interpretation and problem-solving capabilities.
• Demonstrates ability to communicate effectively, build trust, and maintain professional relationships.
• Ability to learn new applications and software, adapt to processes, and navigate a multi-site health system.

Responsibilities

• Independently manage priorities and workload to ensure timely follow-up and meet deadlines.
• Collaborate with patients, families, peers, and leadership to maintain professional relationships and facilitate problem resolution.
• Travel between locations within the health system as needed.

Skills

Leadership

Interpersonal skills

HIPAA knowledge

Analytical skills

Communication

Attention to detail

Education

Bachelor's Degree in healthcare administration, public health, nursing or related field

Master's Degree

Job description

University of California - Irvine Health in Irvine, CA seeks a highly autonomous healthcare administrator to manage priorities, follow up on inquiries, and meet deadlines while maintaining professional relationships with patients, families, peers, and leadership to drive effective problem resolution.

The role requires a Bachelor’s in healthcare administration or related field (Master's preferred), strong analytical and communication skills, and the ability to learn new software and navigate a