Patient Experience Leader: Healthcare CX & Relations

University-of-California,-Irvin; Irvine (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

UCI Health, a leading academic health system, seeks a highly autonomous professional to manage priorities and deadlines while collaborating with patients, families, peers, and leadership to resolve issues. The role requires strong regulatory knowledge, HIPAA compliance, and outstanding analytical skills in a fast-paced healthcare setting.

The incumbent will work across multiple sites within the UC Irvine Health network, traveling as needed and contributing to high-quality patient care through

Qualifications

• Bachelor’s degree in healthcare administration or related field is required.
• Extensive (4+ years) experience in a healthcare setting with leadership responsibilities.
• Strong analytical, communication, and problem-solving abilities.

Responsibilities

• Operate with a high degree of autonomy to manage priorities and deadlines.
• Collaborate with patients, families, peers, and leadership to maintain professional relationships and facilitate problem resolution.
• Travel between locations within the health system as needed.

Skills

Leadership

Interpersonal skills

Regulatory knowledge

HIPAA privacy

Data analysis

Communication

Problem solving

Attention to detail

Independent work

Education

Bachelor's degree in healthcare administration, public health, nursing or related field

Master's degree preferred

Job description

UCI Health, a leading academic health system, seeks a highly autonomous professional to manage priorities and deadlines while collaborating with patients, families, peers, and leadership to resolve issues. The role requires strong regulatory knowledge, HIPAA compliance, and outstanding analytical skills in a fast-paced healthcare setting.

The incumbent will work across multiple sites within the UC Irvine Health network, traveling as needed and contributing to high-quality patient care through