Patient Relations Professional 4 CX - Patient Experience Irvine - FT Days

University of California, Irvine; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vacation & sick leave

Retirement plans

Job summary

UCI Health, the clinical enterprise of the University of California, Irvine, seeks a healthcare administrator who will operate with a high degree of autonomy, managing priorities and deadlines while collaborating with patients, families, peers, and leadership to resolve issues. The role requires 4+ years in healthcare, HIPAA knowledge, and strong leadership, communication, and problem-solving skills.

A Bachelor’s Degree in healthcare administration or related field is required; a Master’s degree

Qualifications

• 4+ years of experience in a healthcare setting.
• Knowledge of HIPAA regulations.
• Ability to travel between locations within the health system.
• Strong leadership, analytical, communication, and problem-solving skills.
• Bachelor’s Degree in healthcare administration, public health, nursing or related field.
• Willingness to learn new applications and software.

Responsibilities

• Manage priorities and workload with autonomy to meet deadlines.
• Collaborate with patients, families, peers, and leadership to resolve issues.
• Maintain professional relationships and facilitate problem resolution.

Skills

Leadership

Interpersonal skills

HIPAA knowledge

Healthcare regulations

Data analysis

Education

Bachelor's degree in healthcare administration

Master's degree (preferred)

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Position Summary

The incumbent will operate with a high degree of autonomy, independently managing priorities and workload to ensure timely follow-up and meet deadlines. Utilizing strong interpersonal skills, they will collaborate with patients, families, peers, and leadership to maintain professional relationships and facilitate problem resolution.

What It Takes to be Successful

Required Qualifications

• Strong leadership abilities, including the ability to motivate and engage others.
• Strong interpersonal skills, tact and diplomacy, political acumen.
• Must be willing to travel between locations within the health system as needed.
• Knowledge of healthcare regulatory standards (e.g., The Joint Commission, CMS) and their impact on patient complaints and grievances.
• Extensive (4+ years) experience in a healthcare setting.
• Excellent analytical skills with the ability to identify trends, analyze data, and implement evidence-based interventions
• Demonstrates a leadership style that builds and maintains a climate of trust and inspires commitment from others.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures, and processes.
• Consistently interacts with all members of the organization in ways that enhance understanding, respect, cooperation and problem solving
• Bachelor’s Degree in healthcare administration, public health, nursing or other relevant field or an additional four years of experience in lieu of degree.
• Ability to work efficiently and independently.
• Ability to provide care appropriate to the demographic served.
• Ability to navigate a facility with multiple providers and services.
• Ability to maintain a professional demeanor in stressful or difficult situations
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests, and coworkers.
• Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast-paced environment.
• Ability to assimilate data from various sources.
• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.

Preferred Qualifications

• Master's Degree
• Knowledge of University and medical center organizations, policies, procedures and forms

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization