Patient Experience Lead — Weekday Front Desk Concierge (Growth)

Ozark Regional Vein & Artery Center; Rogers (AR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Job summary

The Edge Men's Health Clinic in Rogers, AR is seeking a polished Patient Experience Team Member to join our award-winning front desk. This lead front desk receptionist role emphasizes a high-touch, concierge-style patient journey and smooth clinic flow, with a Monday-Thursday schedule.

You will greet patients, manage calls and messages, coordinate appointments, assist with check-in/check-out and payments, and educate patients on services and promotions.

Qualifications

• Minimum 2 years of medical scheduling or front office experience.
• Minimum 2 years of computer experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients warmly and provide a professional first impression.
• Manage front desk communications via phone, text, email, and inquiries.
• Coordinate appointment scheduling to maintain smooth clinic flow.
• Assist with check-in/check-out and process payments accurately.
• Educate patients on services, promotions, and products as appropriate.

Skills

Front desk reception

Scheduling software

Communication

Bilingual English/Spanish

Multitasking

Tools

Word

Excel

Job description

The Edge Men's Health Clinic in Rogers, AR is seeking a polished Patient Experience Team Member to join our award-winning front desk. This lead front desk receptionist role emphasizes a high-touch, concierge-style patient journey and smooth clinic flow, with a Monday-Thursday schedule.

You will greet patients, manage calls and messages, coordinate appointments, assist with check-in/check-out and payments, and educate patients on services and promotions.