Patient Experience Specialist - Front Desk

Arkansas Eye Care Group; Clinton (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Arkansas Eye Care Group seeks a friendly Front Desk Patient Coordinator to welcome patients, answer calls, schedule appointments, verify benefits, and manage payments. You will keep the reception area organized and support teammates to ensure an excellent patient experience.

Healthcare/optometry exposure is helpful, but a positive attitude and work ethic matter most. Join a fast-paced clinic where teamwork, reliability, and professionalism are valued, and where you can help patients feel cared

Qualifications

• Excellent customer service and communication skills.
• Strong computer and technology skills.
• Great organization and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Positive attitude and willingness to learn.
• Dependable team player who helps others.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome patients with warmth and professionalism.
• Answer, screen, and direct incoming phone calls.
• Schedule appointments and manage patient flow.
• Verify vision and medical insurance benefits.
• Collect and post patient payments.
• Provide accurate information in person, by phone, and electronically.
• Maintain a clean, organized, welcoming reception area.
• Assist with administrative tasks including filing and scanning.
• Support teammates and step in to ensure excellent patient care.

Skills

Customer service

Communication

Computer skills

Organization

Multitasking

Positive attitude

Team player

Job description

Arkansas Eye Care Group seeks a friendly Front Desk Patient Coordinator to welcome patients, answer calls, schedule appointments, verify benefits, and manage payments. You will keep the reception area organized and support teammates to ensure an excellent patient experience.

Healthcare/optometry exposure is helpful, but a positive attitude and work ethic matter most. Join a fast-paced clinic where teamwork, reliability, and professionalism are valued, and where you can help patients feel cared