Lead Front Desk Receptionist

Ozarkregionalveincenter; Rogers (AR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health, dental, vision, and life保险

Disability insurance

Paid time off

Job summary

The Edge Men's Health Clinic in Rogers, AR is seeking a polished Patient Experience Team Member to join our front desk as Lead Front Desk Receptionist. You’ll deliver a warm, concierge-style patient welcome from check-in to checkout.

You’ll manage calls, texts, emails, scheduling, and front desk communications; coordinate clinic flow; process payments; and educate patients on services and promotions. This is a Monday–Thursday, 7:00 AM–4:00 PM in-person role in Rogers with opportunities for

Qualifications

• Minimum 2 years of medical scheduling or front office experience.
• Minimum 2 years of computer experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients warmly and create a positive, professional first impression.
• Deliver a high-touch, concierge-style experience throughout the patient visit.
• Manage front desk communications including phone calls, texts, emails, and inquiries.
• Coordinate and optimize the appointment schedule to ensure smooth clinic flow.
• Handle scheduling changes with professionalism, empathy, and efficiency.
• Assist with patient check-in/check-out and accurately process payments.
• Educate patients on services, promotions, and products as appropriate.

Skills

Friendly presence

Communication

Multitasking

Attention to detail

Tech proficiency

Team player

Tools

Scheduling software

Word

Excel

Job description

Patient Experience Team Member (Lead Front Desk Receptionist) – The Edge Men's Health Clinic

Award-Winning Team | Growth Opportunity | Monday–Thursday Schedule

The Edge Men's Health Clinic-recently named 2025 Best of Northwest Arkansas: Men's Clinic-is seeking a polished, energetic, and service-driven Patient Experience Team Member to join our growing team.

We are part of a highly respected network of healthcare practices, alongside Renew Aesthetics (2025 Best Weight Loss Clinic) and Ozark Regional Vein & Artery Center (2025 Best Vein Center). Together, we are known for delivering exceptional patient care, innovative treatments, and a premium experience.

If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating a welcoming and efficient front office experience, we would love to meet you.

What You'll Do

• Greet patients warmly and create a positive, professional first impression
• Deliver a high-touch, concierge-style experience throughout the patient visit
• Manage front desk communications including phone calls, texts, emails, and inquiries
• Coordinate and optimize the appointment schedule to ensure smooth clinic flow
• Handle scheduling changes with professionalism, empathy, and efficiency
• Assist with patient check-in/check-out and accurately process payments
• Educate patients on services, promotions, and products as appropriate

What We're Looking For

• Friendly, polished, and professional presence
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• High attention to detail and accuracy
• Comfortable using multiple systems (e.g., scheduling software, Word, Excel)
• Team-oriented with a positive, adaptable mindset

Qualifications

• Minimum 2 years of medical scheduling or front office experience (required)
• Minimum 2 years of computer experience (required)
• Bilingual (English/Spanish) preferred

Schedule & Work Environment

• Monday–Thursday | 7:00 AM – 4:00 PM
• 30-minute unpaid lunch
• In-person role located in Rogers, AR

Compensation & Benefits

• $18–$21/hour, depending on experience
• 401(k)
• Health, dental, vision, and life insurance
• Disability insurance
• Paid time off

Why Join Us

• Be part of an award-winning, growing organization
• Work in a collaborative, team-oriented environment
• Opportunity for growth across multiple specialty clinics
• Consistent weekday schedule with long weekends

Location Requirement

• Applicants must be able to reliably commute to Rogers, AR 72758 or relocate prior to start.