Patient Experience Lead & Registration Specialist

Roots Community Health; Oakland (CA); In loco; USD 52.000 - 70.000; Tempo pieno

Descrizione del lavoro

Roots Community Health in Oakland seeks a Patient Services and Registration Coordinator to serve as a key operational resource across clinic sites. The role focuses on welcoming patients, managing intake and referrals, and ensuring accurate EHR documentation while supporting staff training and workflow improvement.

The position requires a Bachelor’s or Associate degree with healthcare operations experience, strong communication, and a trauma-informed approach to patient interactions.

Competenze

• Bachelor’s degree or higher with healthcare operations experience.
• Experience in patient registration, intake, scheduling, referrals, or related operations.
• Ability to train or guide staff and peers.
• Strong organizational, communication and customer service skills.
• Cultural humility and ability to work with diverse populations.
• Open to feedback and continuous growth.
• Ability to work on-site full-time on a variable schedule across Roots sites.

Mansioni

• Engage patients with warmth and professionalism to ensure a positive experience.
• Answer phone lines, route calls, and schedule appointments.
• Identify patient needs and resolve concerns promptly.
• Support front desk operations and clinic flow.
• Educate patients on intake, referral, scheduling, and access processes.
• Oversee new patient intake and ensure accurate EHR documentation.

Conoscenze

Customer service

Team collaboration

Communication skills

Problem solving

Trauma-informed care

HIPAA compliance

EHR proficiency

Formazione

Bachelor’s degree with 2 years relevant experience or Associate degree with 3 years

Strumenti

EHR systems

Microsoft Office

Google Workspace

Descrizione del lavoro

Roots Community Health in Oakland seeks a Patient Services and Registration Coordinator to serve as a key operational resource across clinic sites. The role focuses on welcoming patients, managing intake and referrals, and ensuring accurate EHR documentation while supporting staff training and workflow improvement.

The position requires a Bachelor’s or Associate degree with healthcare operations experience, strong communication, and a trauma-informed approach to patient interactions.