Registration Supervisor | Full-Time

North-Canyon-Medical-Center; Twin Falls (ID); On-site; USD 45,000 - 60,000; Full time

Job summary

North-Canyon-Medical-Center in Twin Falls, Idaho seeks a Registration Supervisor to lead daily registration operations and support the Clinic Manager in delivering high-quality patient access services.

You will monitor workflow efficiency, productivity metrics, and quality, while training staff, scheduling, and handling audits to ensure operational excellence. Occasional travel to other sites and events may be required.

Qualifications

• Excellent communication skills across oral and written forms.
• Computer & Electronic Health Record experience.
• 2 years of clerical experience, people management, and patient access experience are preferred.
• Outstanding public relations/customer service experience.
• Ability to maintain accuracy with interruptions.
• Sound judgement in potentially stressful situations.
• Behaviors aligned with performance improvement and organizational values.
• Medical Terminology, preferred.

Responsibilities

• Oversee daily registration operations and support Clinic Manager in leadership and oversight.
• Monitor workflow efficiency, productivity metrics, and operational performance.
• Train and onboard new employees; scheduling; audits and quality assurance efforts.
• Serve as the primary resource for staff and escalate workflow/process questions.
• Assist with training materials and participate in health fairs and community events as needed.

Skills

Communication

EHR systems

Clerical experience

People management

Customer service

Attention to detail

Stress management

Judgement

Medical terminology

Tools

EHR software

Job description

Description

The Registration Supervisor oversees daily registration operations and works closely with the Clinic Manager to provide leadership, support, and oversight for the registration team. This role is responsible for monitoring workflow efficiency, work quality, productivity metrics, and operational performance; training and onboarding new employees; scheduling; hiring; conducting audits; supporting staff development; assisting with training materials and quality assurance initiatives; and serving as a primary resource for staff. The Registration Supervisor coordinates training as needed, serves as the first point of escalation for workflow and process questions, and helps ensure consistent, high-quality patient service and operational excellence. This position requires flexibility in hours and scheduling to meet organizational needs, including occasional travel to other organizational sites, participation in health fairs, community events, and other activities that may occur outside of regular business hours.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience.
• 2 years of clerical experience, people management, and patient access experience are preferred.
• Outstanding public relations/customer service experience.
• Ability to maintain accuracy with interruptions.
• Ability to use sound judgement and cope with potentially stressful situations.
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, trust and respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology, preferred.