Patient Accounts & Scheduling Specialist

Seattle Roots Community Health; Seattle (WA); Vor Ort; USD 31.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical plans

Dental plans

Flexible spending accounts

ORCA subsidy

401(k) employer match

Zusammenfassung

Seattle Roots Community Health is hiring a Patient Accounts Representative I - CallCenter to manage patient intake, registration, and payments. You will route complex inquiries, support clinic operations, and act as the first point of contact in-person or by phone to ensure a welcoming patient experience.

The role emphasizes accuracy in EHR data, insurance verification, and coordination with billing while maintaining a compassionate, team-oriented approach in a nonprofit healthcare setting.

Qualifikationen

• High School Diploma or equivalent required.
• Proficiency with patient registration systems and call center platforms.
• Minimum 2 years of customer service or care coordination in healthcare.
• Strong verbal and written communication skills.
• Familiarity with electronic billing systems.
• Ability to work independently and in a team.
• Effective interpersonal and problem-solving abilities.
• Capable of multitasking in a changing environment.
• Proficiency with Word, Excel, Outlook, Google Workspace, insurance portals.

Aufgaben

• Handle large volumes of calls promptly.
• Create new patient charts and verify registration in the EHR.
• Handle financial registration tasks, including guarantor setup and eligibility verification.
• Add notifications and messages to patient charts.
• Confirm patient insurance coverage using portal systems.
• Schedule and adjust appointments with provider availability.
• Coordinate with billing on payment and coding issues.
• Assist patients, providers, and staff to support clinic flow.
• Participate in team meetings and performance reviews.

Jobbeschreibung

Seattle Roots Community Health is hiring a Patient Accounts Representative I - CallCenter to manage patient intake, registration, and payments. You will route complex inquiries, support clinic operations, and act as the first point of contact in-person or by phone to ensure a welcoming patient experience.

The role emphasizes accuracy in EHR data, insurance verification, and coordination with billing while maintaining a compassionate, team-oriented approach in a nonprofit healthcare setting.