Patient Access & Registration Specialist

Roots Community Health; Oakland (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Roots Community Health Center in Oakland, CA is seeking a Patient Registration Specialist who will support Behavioral Health Clinicians by scheduling appointments, checking in/out members, and assisting with AMD schedules.

You will register new members in Roots EHR, provide a welcoming, professional first impression, guide patients to their services, maintain confidentiality, and help improve patient experience while upholding HIPAA and safety guidelines.

Qualifications

• Bachelor’s degree with 3 years of program or project management experience.
• Or an Associate degree with 4 years of program and/or project management experience.
• Experience in a non‑profit organization or community clinic preferred.
• Cultural competency and ability to work effectively across diverse populations.
• Solid organizational skills including attention to detail and multi-tasking.
• Strong working knowledge of Microsoft Office and G‑Suite.
• Excellent written and oral communication and customer service skills.
• Growth mindset: willingness to be coached and to develop the Patient Services team as demand increases.
• Ability to work on-site full-time.

Responsibilities

• Utilize de‑escalation techniques with clients and guests when necessary.
• Ensure the reception area stays clean and orderly and is free of safety hazards.
• Enforce all site safety rules and guidelines, including COVID safety precautions.
• Answer all phone calls and emails sent to the Behavioral Health suite and deliver messages as needed.
• Process clinic referrals from start to finish by submitting, scheduling, and providing access to resources.
• Identify ways to improve the delivery and experience of care for Roots patients.
• Train others on the referral workflow.
• Complete projects as needed.
• Maintain strict confidentiality and follow all HIPAA regulations.
• Attend organizational and other training and meetings related to job roles.

Skills

Cultural competency

Organizational skills

Microsoft Office

G-Suite

Communication skills

Growth mindset

Customer service

Interpersonal skills

On-site work

Education

Bachelor’s degree + 3 years PM experience

Associate degree + 4 years PM experience

Job description

Roots Community Health Center in Oakland, CA is seeking a Patient Registration Specialist who will support Behavioral Health Clinicians by scheduling appointments, checking in/out members, and assisting with AMD schedules.

You will register new members in Roots EHR, provide a welcoming, professional first impression, guide patients to their services, maintain confidentiality, and help improve patient experience while upholding HIPAA and safety guidelines.