Patient Registration Specialist

Roots Community Health; Oakland (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Roots Community Health Center in Oakland, CA is seeking a Patient Registration Specialist who will support Behavioral Health Clinicians by scheduling appointments, checking in/out members, and assisting with AMD schedules.

You will register new members in Roots EHR, provide a welcoming, professional first impression, guide patients to their services, maintain confidentiality, and help improve patient experience while upholding HIPAA and safety guidelines.

Qualifications

• Bachelor’s degree with 3 years of program or project management experience.
• Or an Associate degree with 4 years of program and/or project management experience.
• Experience in a non‑profit organization or community clinic preferred.
• Cultural competency and ability to work effectively across diverse populations.
• Solid organizational skills including attention to detail and multi-tasking.
• Strong working knowledge of Microsoft Office and G‑Suite.
• Excellent written and oral communication and customer service skills.
• Growth mindset: willingness to be coached and to develop the Patient Services team as demand increases.
• Ability to work on-site full-time.

Responsibilities

• Utilize de‑escalation techniques with clients and guests when necessary.
• Ensure the reception area stays clean and orderly and is free of safety hazards.
• Enforce all site safety rules and guidelines, including COVID safety precautions.
• Answer all phone calls and emails sent to the Behavioral Health suite and deliver messages as needed.
• Process clinic referrals from start to finish by submitting, scheduling, and providing access to resources.
• Identify ways to improve the delivery and experience of care for Roots patients.
• Train others on the referral workflow.
• Complete projects as needed.
• Maintain strict confidentiality and follow all HIPAA regulations.
• Attend organizational and other training and meetings related to job roles.

Skills

Cultural competency

Organizational skills

Microsoft Office

G-Suite

Communication skills

Growth mindset

Customer service

Interpersonal skills

On-site work

Education

Bachelor’s degree + 3 years PM experience

Associate degree + 4 years PM experience

Job description

Position Summary

Under the supervision of the Patient Registration Manager, the Patient Registration Specialist assists in managing the AMD schedules for Behavioral Health Clinicians, including scheduling initial and follow‑up appointments, canceling and rescheduling appointments, checking in and checking out members before and after appointments.

Assist with registration of new members in Roots EHR system, complete clinic intake and provide a welcoming, professional first impression to all who enter the behavioral health suite and guide them to where they need to be.

Duties & Responsibilities

• Utilize de‑escalation techniques with clients and guests when necessary.
• Ensure the reception area stays clean and orderly and is free of safety hazards.
• Enforce all site safety rules and guidelines, including COVID safety precautions.
• Answer all phone calls and emails sent to the Behavioral Health suite and deliver messages as needed.
• Process clinic specialist referrals from start to finish by submitting, scheduling, and providing access to resources.
• Identify ways to improve the delivery and experience of care for Roots patients.
• Train others on the referral workflow.
• Complete projects as needed.
• Maintain strict confidentiality and follow all HIPAA regulations.
• Attend organizational and other training and meetings related to job roles.

Requirements / Competencies

• Bachelor’s degree with 3 years of experience in program and/or project management.
• OR Associate degree in related fields with 4 years of experience working in program and/or project management.
• Experience working in a non‑profit organization or a community clinic preferred.
• Cultural competency and the ability to work effectively across diverse populations.
• Solid organizational skills including attention to detail and multi-tasking.
• Strong working knowledge of Microsoft Office and G‑Suite.
• Ability to work with people from diverse backgrounds.
• Strong communication skills, both written and oral, with excellent interpersonal and customer service skills.
• Possess a growth mindset: willingness to be coached and to develop the Patient Services team as demand increases.
• Ability to work on‑site full‑time.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E‑Verify to validate the eligibility of our new employees to work legally in the United States.