Patient Experience Lead – Orthopedic Front Desk

OrthoAtlanta, LLC; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

OrthoAtlanta, LLC in Georgia is seeking a Patient Experience Concierge to deliver hospitality-driven care at the front desk. You will greet patients, manage check-in/check-out, verification, scheduling, and payments, while maintaining accurate records in the EMR and supporting smooth patient flow.

The role emphasizes HIPAA compliance, patient confidentiality, and collaboration with clinicians and staff to keep patient care moving efficiently in a standing, patient-facing workstation.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and personalized attention.
• Remain visible and accessible throughout the workday to answer questions and assist.
• Complete patient check-in and check-out, including registration, insurance verification, consent updates, scheduling, and payment collection.
• Communicate wait times and proactively update patients regarding delays.
• Coordinate follow-up appointments, referrals, imaging, therapy, and other next steps as directed by the care team.
• Maintain accurate patient and encounter information in the electronic medical record.
• Address patient concerns and assist with service recovery within the scope of the position.
• Maintain clean, organized, stocked, and welcoming reception and waiting areas.
• Protect patient confidentiality and follow all HIPAA, OSHA, and corporate compliance requirements.
• Support daily front-office operations and collaborate with clinical and administrative team members to keep patient care moving efficiently.

Job description

OrthoAtlanta, LLC in Georgia is seeking a Patient Experience Concierge to deliver hospitality-driven care at the front desk. You will greet patients, manage check-in/check-out, verification, scheduling, and payments, while maintaining accurate records in the EMR and supporting smooth patient flow.

The role emphasizes HIPAA compliance, patient confidentiality, and collaboration with clinicians and staff to keep patient care moving efficiently in a standing, patient-facing workstation.