Front Desk Lead, Patient Services — Fast-Paced Medical Office

OrthoAtlanta; McDonough (GA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta is seeking a Patient Services Representative to greet and assist patients, manage check-ins/outs, and handle insurance questions in a busy orthopedic clinic.

You will collect payments, schedule appointments, and maintain accurate patient records in the EMR system, contributing to a positive, patient-centered experience. Join a collaborative team dedicated to high-quality care in a fast-paced setting.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills and a professional, patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

Responsibilities

• Greet patients, check them in/out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances while explaining policies as needed.
• Schedule new and follow-up appointments and answer incoming calls for timely communication.
• Input and update patient demographics, insurance information, and visit details in the EMR system.
• Open/close front office, keep waiting area tidy, and manage EMR buckets to support clinic flow.
• Work in a fast-paced, customer-facing environment with clear communication and compassion.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Tools

EMR systems (Epic)

Job description

OrthoAtlanta is seeking a Patient Services Representative to greet and assist patients, manage check-ins/outs, and handle insurance questions in a busy orthopedic clinic.

You will collect payments, schedule appointments, and maintain accurate patient records in the EMR system, contributing to a positive, patient-centered experience. Join a collaborative team dedicated to high-quality care in a fast-paced setting.