Patient Services Lead — Front Desk, On-site Medical Office

OrthoAtlanta; Cartersville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta is seeking a Patient Services Representative to warmly greet patients, manage check-in/out, and handle insurance questions in a fast-paced, on-site orthopedic clinic. You will collect payments, schedule visits, and enter patient data into the EMR for smooth clinic flow.

Ideal candidates have 2+ years in a medical office, strong customer service, and familiarity with EMR systems like Epic. This full-time hourly role offers benefits and a patient-centered team environment.

Qualifications

• Excellent customer service and professional demeanor.
• Familiarity with medical terminology and billing concepts.
• Ability to learn new software and adapt quickly.
• Strong verbal and written communication skills.
• Attention to detail and data integrity.

Responsibilities

• Greet patients, check in/out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and balances while explaining financial policies as needed.
• Schedule new and follow-up appointments and manage incoming calls.
• Input and update patient demographics, insurance information, and visit details into the EMR.
• Open/close the front office, keep waiting area organized, and support clinic flow.

Skills

Customer service

EMR experience

Communication

Organizational skills

Time management

Multitasking

Front-desk experience

Healthcare setting

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta is seeking a Patient Services Representative to warmly greet patients, manage check-in/out, and handle insurance questions in a fast-paced, on-site orthopedic clinic. You will collect payments, schedule visits, and enter patient data into the EMR for smooth clinic flow.

Ideal candidates have 2+ years in a medical office, strong customer service, and familiarity with EMR systems like Epic. This full-time hourly role offers benefits and a patient-centered team environment.