Patient Experience Concierge- Front desk

OrthoAtlanta, LLC; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

OrthoAtlanta, LLC in Georgia is seeking a Patient Experience Concierge to deliver hospitality-driven care at the front desk. You will greet patients, manage check-in/check-out, verification, scheduling, and payments, while maintaining accurate records in the EMR and supporting smooth patient flow.

The role emphasizes HIPAA compliance, patient confidentiality, and collaboration with clinicians and staff to keep patient care moving efficiently in a standing, patient-facing workstation.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and personalized attention.
• Remain visible and accessible throughout the workday to answer questions and assist.
• Complete patient check-in and check-out, including registration, insurance verification, consent updates, scheduling, and payment collection.
• Communicate wait times and proactively update patients regarding delays.
• Coordinate follow-up appointments, referrals, imaging, therapy, and other next steps as directed by the care team.
• Maintain accurate patient and encounter information in the electronic medical record.
• Address patient concerns and assist with service recovery within the scope of the position.
• Maintain clean, organized, stocked, and welcoming reception and waiting areas.
• Protect patient confidentiality and follow all HIPAA, OSHA, and corporate compliance requirements.
• Support daily front-office operations and collaborate with clinical and administrative team members to keep patient care moving efficiently.

Job description

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

The Patient Experience Concierge creates a welcoming, hospitality-driven experience for every patient from arrival to departure. This role combines exceptional customer service with front-office responsibilities, including scheduling, registration, insurance verification, financial transactions, EMR documentation, and patient flow coordination. The Concierge ensures accurate records, efficient operations, seamless communication, and compliance with HIPAA and all applicable regulations while supporting a positive patient experience and the overall success of the practice. This position is designed as a patient-facing, standing workstation role. The Concierge is expected to perform the majority of essential job functions while standing and moving throughout the reception and patient-facing areas of the practice. Frequent walking, prolonged standing, and active presence in patient areas are essential components of delivering the expected hospitality-focused patient experience.

As a Patient Experience Concierge at OrthoAtlanta, you’ll:

• Welcome patients and visitors with professionalism, warmth, and personalized attention.
• Remain visible and accessible throughout the workday to answer questions, anticipate patient needs, and provide assistance.
• Complete patient check-in and check-out, including registration, insurance verification, consent updates, appointment scheduling, and payment collection.
• Communicate wait times and proactively update patients regarding delays.
• Coordinate follow-up appointments, referrals, imaging, therapy, and other next steps as directed by the care team.
• Maintain accurate patient and encounter information in the electronic medical record.
• Address patient concerns and assist with service recovery within the scope of the position.
• Maintain clean, organized, stocked, and welcoming reception and waiting areas.
• Protect patient confidentiality and follow all HIPAA, OSHA, and corporate compliance requirements.
• Support daily front-office operations and collaborate with clinical and administrative team members to keep patient care moving efficiently.