Patient Experience Lead & Operations Coach

Boston Children's Hospital; Brookline (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision & dental insurance

Child care and student loan subsidies

Generous time off

Job summary

Boston Children's Hospital is seeking a Lead Patient Experience Representative to oversee clinic administrative operations and enhance the patient experience. The role provides advanced administrative support, coordinates patient services, resolves complex issues, and serves as a resource for staff, providers, patients, and families.

Responsibilities include greeting and registering patients, scheduling appointments, collecting demographics and authorizations, and coordinating with Financial

Qualifications

• High School Diploma/GED required.
• Bachelor's degree preferred.

Responsibilities

• Oversee clinic administrative operations to ensure patient experience.
• Greet, screen, register patients and visitors.
• Coordinate scheduling, registrations, and authorizations.
• Triage urgent calls and manage communications across departments.
• Lead patient experience staff and provide coaching as needed.
• Utilize scheduling, billing, EMR, and office systems.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Education coordination

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Scheduling software

Job description

Boston Children's Hospital is seeking a Lead Patient Experience Representative to oversee clinic administrative operations and enhance the patient experience. The role provides advanced administrative support, coordinates patient services, resolves complex issues, and serves as a resource for staff, providers, patients, and families.

Responsibilities include greeting and registering patients, scheduling appointments, collecting demographics and authorizations, and coordinating with Financial