Ambulatory Clinic Ops Leader—Patient Experience

Boston Children's Hospital; Weymouth (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Boston Children's Hospital in Weymouth, MA is seeking a Senior Administrative Supervisor to lead daily clinical service operations, including staffing, scheduling, and policy implementation.

The role emphasizes delivering an exceptional patient and family experience, thorough data management, and proactive readiness for regulatory audits, with leadership collaboration to optimize workflows.

Qualifications

• Associate degree or equivalent experience required.
• Bachelor's degree preferred.
• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.

Responsibilities

• Oversees the day-to-day administrative operations of the department, including staff scheduling, workload distribution, and ensuring adequate coverage for critical administrative and clerical functions.
• Provides leadership and supervision to administrative support staff, including recruitment, interviewing, hiring, onboarding, training, performance management, coaching, and disciplinary processes.
• Monitors clinic operations to ensure an exceptional patient and family experience; assists staff in resolving customer service, scheduling, and operational issues; responds to patient concerns and complaints; manages escalated service recovery.
• Oversees departmental recordkeeping, reporting, and data management processes; maintains sensitive information; prepares reports, analyses, and operational metrics for leadership review.
• Identifies opportunities for process improvement and operational efficiency; supports regulatory and accreditation readiness activities; participates in Joint Commission and Environment of Care preparations.

Skills

Staff supervision

Scheduling/workload distribution

Customer service

Data management

Education

Associate's degree or equivalent experience

Bachelor's degree preferred

Job description

Boston Children's Hospital in Weymouth, MA is seeking a Senior Administrative Supervisor to lead daily clinical service operations, including staffing, scheduling, and policy implementation.

The role emphasizes delivering an exceptional patient and family experience, thorough data management, and proactive readiness for regulatory audits, with leadership collaboration to optimize workflows.