Patient Experience Lead, Medical Office Front Desk

Hackensack Meridian Health; Plainfield (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient office, focusing on check-in, scheduling, registration, and check-out. You will ensure patients receive top care and a smooth frontline experience, coordinating with care teams and EMR systems.

The role requires a High School diploma, strong communication, and the ability to multitask in a fast-paced environment. Travel to other locations may be needed; reliable transportation and proficiency with

Qualifications

• High School diploma or GED or equivalent.
• 1+ years experience in customer service or public-facing role.
• Ability to multitask in fast-paced environment.
• Willingness to travel to multiple locations and have reliable transportation.
• Proficient in Microsoft Office and/or Google Suite.
• Excellent written and verbal communication.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Manage patient check-in/check-out and collect payments.
• Verify demographics and insurance information; ensure referrals and required forms.
• Coordinate with EMR for scheduling and registration; support front desk operations.
• Maintain patient confidentiality and assist with post-visit needs.
• Support coverage at other locations as needed.

Skills

Customer service

Communication

Computer skills

Multitasking

Travel flexibility

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office

Google Workspace

EMR/EHR

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient office, focusing on check-in, scheduling, registration, and check-out. You will ensure patients receive top care and a smooth frontline experience, coordinating with care teams and EMR systems.

The role requires a High School diploma, strong communication, and the ability to multitask in a fast-paced environment. Travel to other locations may be needed; reliable transportation and proficiency with