Outpatient Front Desk & Patient Experience Specialist

Hackensack Meridian Health Inc.; Lodi (NJ); On-site; USD 40,000 - 46,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations and front desk activities. The role centers on check-in, scheduling, registration, and check-out, while delivering excellent patient service and care experiences.

The position requires a High School diploma or GED, 1+ year in customer service, and willingness to travel to multiple locations. Strong communication and computer skills are essential for success.

Qualifications

• High School diploma or GED or equivalent.
• 1+ years experience in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment.
• Must be able to travel to various locations and have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Perform front desk duties for outpatient offices.
• Assist with check-in, scheduling, registration and check-out processes.
• Provide patient support to ensure satisfaction and experience during visits.
• Coordinate with team to ensure smooth office operations.

Skills

Customer service

Communication

Time management

Prioritization

Travel availability

Education

High School Diploma or GED

Associates Degree

Tools

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations and front desk activities. The role centers on check-in, scheduling, registration, and check-out, while delivering excellent patient service and care experiences.

The position requires a High School diploma or GED, 1+ year in customer service, and willingness to travel to multiple locations. Strong communication and computer skills are essential for success.