Patient Experience Coordinator — Medical Office

Hackensack Meridian Health; Fort Lee (NJ); On-site; USD 197,000 - 280,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties for outpatient offices. You will manage check-in/check-out, verify demographics, collect copays, and enter data into the EMR while ensuring exceptional patient experience.

The role requires strong communication, multitasking, and reliability. Travel to multiple locations may be required; solid computer skills with Microsoft Office or Google Suite are expected.

Qualifications

• High School diploma or GED required; associates degree preferred.
• 1+ years in a customer-service role.
• Ability to multitask in a fast-paced environment with professionalism.

Responsibilities

• Greet and assist patients and visitors; check-in and check-out processes.
• Verify demographic information and collect copayments; verify insurance eligibility.
• Enter patient information accurately into the EMR system.
• Manage communications (phone, email, RightFax) and direct to appropriate staff.
• Support scheduling, registrations, and post-visit follow-ups as needed.
• Ensure confidentiality and high-quality patient experience.

Skills

Customer service

Multitasking

Verbal and written communication

Problem solving

Education

High School diploma or GED

Associates Degree (preferred)

Tools

EMR/EHR systems

Microsoft Office/Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties for outpatient offices. You will manage check-in/check-out, verify demographics, collect copays, and enter data into the EMR while ensuring exceptional patient experience.

The role requires strong communication, multitasking, and reliability. Travel to multiple locations may be required; solid computer skills with Microsoft Office or Google Suite are expected.